Please allow for 1-2 business for processing your order. For customized items, please allow for 4 weeks of production time. For orders placed on weekends or holidays, orders will generally begin processing on the next business day. Holidays and peak sales time may alter your shipment time frame.
You will receive an automated email informing you that your order has been shipped with the tracking number of your package once it has been processed.
We offering free global shipping via Hong Kong Post. For international orders, shipping time may take up to 7-12 business days. If you need something with expedited shipping, please see Expedite Processing & Shipping below.
EXPEDITE PROCESSING & SHIPPING
We offer 1-2 day global express shipping for $35 USD. Please select the option at checkout. We will compare a few shipping carrier options depending on your location. If you need your items by a certain date for your special moments, please email us at email@example.com with your location and your desired delivery date and we will do our best to accommodate you.
CUSTOMS & DUTIES
International customers are responsible for all customs duties and import fees. If a delivery is refused or returned to us, the customer is still responsible for the original and return shipping charges, duties, taxes and custom charges that are incurred on the package.
Once the order has shipped and the tracking number has been provided to the buyer, the package is outside Maggie Wu Studio’s control. All packages are shipped via couriers with reliable tracking systems and we do not take responsibility for lost or missing packages that show successful delivery to the order address.Unattended delivery packages or incorrect shipping addresses provided by the customer will be responsible by the customer.
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