We accept returns on clothing made within 14 days of purchase. All items returned to us must be in their original condition, unworn with their hang tags still attached. Items that show signs of wear will be rejected and returned to sender. Once received all returned items will be credited to the original method of payment.
Due to the personal nature of the accessories, we do not accept returns on the accessories, including headpieces, earrings, eye masks, face rollers.
All customized items are final sale and cannot be returned or exchanged.
If you would like to return a clothing item purchased from a Set, we will refund you the clothing item price at 15% discount due to the discount offered for items purchased within a Set.
To return an item, please follow the following steps:
- Email email@example.com with your order number and reason for return.
- We will email you a Return Reference Number and return address once the return has been approved.
- Ship the item back in original packaging and condition with an insured courier - DHL, FedEx, UPS.
Once we receive the return item at our Hong Kong office, we will process the return in 1-2 business days, and the refund will be in original form of payment. Credit card refunds may take up to 5-10 business days to appear on your statement. Please note Maggie Wu Studio is not responsible for the cost of return shipping and we don’t accept liability for an item until it has been received by us. Make sure you keep a record of your tracking number for proof of delivery so that in the case of failed delivery of a return/exchange, you can contact the courier services supplier. Maggie Wu Studio is not responsible for items that are lost, stolen or damaged in transit.
DAMAGED OR INCORRECT PRODUCT
If you receive a damaged or incorrect product, please notify us at firstname.lastname@example.org within 3 days upon receiving the product to be eligible for an exchange.
We have the right to deny returns if the merchandise does not meet our return requirements.
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