We accept returns on clothing made within 14 days of purchase. All items returned to us must be in their original condition, unworn with their hang tags still attached. Items that show signs of wear will be rejected and returned to sender. Once received all returned items will be credited to the original method of payment.
Due to the personal nature of the accessories, we do not accept returns on the accessories, including headpieces, earrings, and eye masks.
All customized items are final sale and cannot be returned or exchanged.
If you would like to return a clothing item purchased from a Set, we will refund you the clothing item price at 15% discount due to the discount offered for items purchased within a Set.
To return an item, please follow the following steps:
- Email firstname.lastname@example.org with your order number and reason for return.
- We will email you a Return Reference Number and return address once the return has been approved.
- Ship the item back in original packaging and condition with an insured courier - DHL, FedEx, UPS.
If you are an international customer or a domestic customer who chooses not to use the provided UPS label, please be sure to use an insured courier - FedEx, UPS, USPS) and retain your receipt. Maggie Wu Studio is not responsible for items that are lost, stolen or damaged in transit.
Once the refund is submitted, a confirmation email will be sent to the email address associated with the original order (unless otherwise specified), and the refund in the original form of payment with the shipping fees deducted (if applicable). Please allow 3-5 business days for the refund to post to your account. Returns typically take around 14 business days to be processed once it reaches our Hong Kong warehouse, and credit card refunds take up to 5-10 business days to appear on your statement.
DAMAGED OR INCORRECT PRODUCT
If you receive a damaged or incorrect product, please notify us at email@example.com within 3 days upon receiving the product to be eligible for an exchange.
We have the right to deny returns if the merchandise does not meet our return requirements.
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